Where can I buy KS products In the US?
A) You can contact your local dealer and have them source your post from BTI, QBP or KHS.
B) Click here to buy thru our Direct fulfillment Partner.
Where can I buy KS products outside the US?
A) Click here to find your local KS Global partner.
Where can I have my KS product serviced in the US?
A) Most local dealers can service your KS dropper in-house. If your local dealer does not, they can opt to send it to BTI or QBP for service.
B) If you do not have a local dealer, click here to contact Lone Wolf Suspension for general service.
Where can I have my KS product serviced outside the US?
A) Click here to find your local KS Global partner.
Where can I find parts for my KS product in the US?
A) Your local bike shop may stock or can source KS parts for you from BTI, QBP, or KHS. Another valuable resource is the large network of online retailers who stock KS service parts.
Where can I find parts for my KS product outside the US?
A) Click here to find your local KS Global partner.
How do I select the best seat post for my bike?
A) Click here to read a dedicated article on our blog.
How do I know what size post I need?
A) Click here to read a dedicated article on our blog.
How do I Install my seat post?
A) Your local dealer will be able to assist you with installation.
B) If you prefer to do it yourself, click here for instructional videos.
How do I service my seat post?
A) Your local dealer will be able to assist you with servicing your post.
B) If you prefer to do it yourself, click here for instructional videos.
Where can i find info on replacement parts for my KS product?
A) Click here for help identifying the part number and description needed for your specific product.
What kind of remote cable does a KS seat post use?
A) KS droppers utilize a standard 5mm cable housing and 1mm inner cable (this is the same used for derailleurs). KS posts are also compatible with the ultralight 4mm housing and .8mm cable systems from companies such and Jagwire.
What remotes work with which seat posts?
A) All KS remotes are compatible with all KS droppers. In addition, KS droppers and remotes are generally cross compatible with other manufacturers, provided they are based on a 10mm cable pull.
Can I use a non KS remote on a KS seat post?
A) For best performance, we would recommend using all KS branded product, you can use other brands remotes as long as they operate with a 10mm cable pull.
Can I use a KS remote with a non KS seat post?
A) For best performance, we would recommend using all KS branded product, you can use other brands droppers with a KS remote as long as they operate with a 10mm cable pull.
Can I use a shim on my KS post?
It is acceptable to use a shim on a KS dropper, and KS recommends a minimum of 100mm shim length. BUT… you will need to check with your frame manufacturer to ensure the structure of your bike’s seat tube is compatible with a shim. Failure to do so could cause damage to the frame or possible bodily injury to the rider.
What is the warranty on KS products?
A) All KS branded complete products offer a 2 year warranty. Individual service cartridges carry a 1 year warranty (parts only)
How do I submit a warranty claim in the US?
A) Click here to use our RMA form here: (US ONLY)
How do I submit a warranty claim outside the US?
A) Your first step would be to contact the dealer whom you purchased the post from.
B) If that is not possible, click here to find your local KS Global partner.
Does KS offer sponsorship?
A) in some (very limited) cases we are open to sponsorships.
How do I go about submitting a sponsorship proposal?
A) Partnership requests for projects with national scope should be submitted to the respective country’s distributor.
B) For collaborations that transcend national borders, please contact us directly to explore potential partnerships on a global scale.