Service and Support

Please note: Our U.S. staff will be attending a corporate offsite event from March 13th through March 30th. Warranty service and our usual 24-hour turnaround time will resume the week of April 1st. Thanks for your patience.

This RMA form is for the Continental US ONLY. If you are outside of the U.S., please contact your local service center by visiting our Worldwide Partners Page. All shipments from outside the Continental USA will be rejected.

Please complete the following form to receive a Return Material Authorization number from KS USA.

Please note that for warranty service to be considered, you must:
1. Have purchased your KS product within the last two years.
2. Have valid proof of purchase must be included inside box and
3. Print and include the RMA form inside box (failure to do so may result in the rejection of your shipment)

For all non-warranty service, please visit your local bike shop to obtain non-warranty service with them or through a KS authorized distributor/service center such as QBP, BTI or KHS. The RMA system is only for authorized warranty service.

The product for which service is being requested is a:*
First Name*
Last Name*
Are you a Retailer/Bike Shop?*
- Yes
- No
Retailer/Bike Shop Name
Date of Original Purchase*
Date Format: MM slash DD slash YYYY
Serial Number (Located on seat post below the minimum insertion line)*
Phone Number*
Email*
Enter Email Confirm Email
Return Address (We ship USPS; please include your PO Box, if applicable.)*
Street Address Address Line 2 City State/Province ZIP Code
Product Model*
Travel/Diameter*
Description of Problem / Service Requested*
If you live within the U.S. and have a KS Rear Shock in need of service or repair, please contact KS USA directly either by e-mail or call +1 (949) 742-1180 for special instructions. If you are outside the U.S., please visit our Worldwide Partners Page to locate your nearest KS Service Center. Thank you.
RMA ID
Name
This field is for validation purposes and should be left unchanged.